Privacy Policy

Overview

Remainder Studio LLC ("Remainder.studio," "we," "us," or "our") is committed to protecting your privacy and complying with all applicable laws in collecting and processing personal information.

This Privacy Policy describes how we collect, use, share, and protect information when you use our website at remainder.studio and our AI-powered narrative production platform (collectively, the "Service"). By using the Service, you agree to the practices described in this policy.

This Privacy Policy covers:

• What information we collect
• How we use your information
• How we use cookies and similar technologies
• How we share your information
• How we store and secure your information
• How long we retain your information
• Your rights and choices
• Payment processing
• Children's privacy
• Changes to this policy

What Information We Collect

1. Information You Provide to Us

We collect information you provide when you create an account, use our Service, or communicate with us:

• Account Information: Name, email address, username, and password when you register
• Profile Information: Any additional information you add to your account profile
• Content & Submissions: Scripts, prompts, text, images, audio files, video files, character descriptions, and any other content you upload, create, or generate through the Service
• Payment Information: Billing details processed securely through our payment processor (Square). We do not store your full credit card numbers
• Communications: Messages you send to us via contact forms, email, or support requests

2. Information Collected Automatically

When you use our Service, we automatically collect certain information:

• Usage Data: Pages viewed, features used, actions taken, time spent, and interaction patterns
• Device Information: Browser type, operating system, device type, screen resolution, and language preferences
• Log Data: IP address, access times, referring URLs, and error logs
• Cookies & Similar Technologies: We use cookies, local storage, and similar technologies as described in our Cookie section below

3. Information from Third Parties

We may receive information about you from third-party services you connect to your account (such as YouTube for publishing), or from analytics and advertising partners.

How We Use Your Information

We use the information we collect to:

• Provide the Service: Process your scripts, generate AI content (video, images, audio, text), manage your projects, and deliver the features you request
• Manage Your Account: Create and maintain your account, process subscriptions, manage credits, and handle billing
• Improve the Service: Analyze usage patterns, diagnose technical issues, and develop new features
• Communicate: Send service-related notifications, respond to your inquiries, and provide customer support
• Safety & Security: Detect and prevent fraud, abuse, and security incidents; enforce our Terms of Service and content policies
• Legal Compliance: Comply with applicable laws, regulations, and legal processes

AI-Generated Content & Your Data

Our Service uses third-party AI providers (including Google Veo, Google Imagen, OpenAI, Anthropic Claude, and ElevenLabs) to generate content based on your inputs. When you use these features:

• Your prompts, scripts, and related inputs are sent to these AI providers for processing
• We do not use your content to train our own AI models
• Third-party AI providers may have their own data handling practices; we encourage you to review their privacy policies
• Generated content (videos, images, audio, text) is stored in your account and subject to our data retention policies

How We Use Cookies and Similar Technologies

We use cookies and similar technologies to operate the Service, remember your preferences, and analyze usage. The types of cookies we use include:

You can manage your cookie preferences at any time by clicking the "Cookie Settings" link in the footer or by adjusting your browser settings. Note that disabling certain cookies may affect the functionality of the Service.

How We Share Your Information

We do not sell your personal information. We may share your information with:

• Service Providers: Third-party vendors who perform services on our behalf, including AI content generation (Google, OpenAI, Anthropic, ElevenLabs), payment processing (Square), hosting, and analytics
• Connected Platforms: When you connect third-party accounts (e.g., YouTube), we share content you choose to publish
• Legal Requirements: When required by law, regulation, or legal process, or to protect the rights, property, or safety of Remainder.studio, our users, or others
• Business Transfers: In connection with a merger, acquisition, reorganization, or sale of assets
• With Your Consent: When you direct us to share information with a third party

How We Store and Secure Your Information

We implement industry-standard security measures to protect your information, including:

• Encryption of data in transit (TLS/SSL) and sensitive data at rest (AES-256)
• Secure password hashing
• Access controls and authentication requirements
• Regular security monitoring and incident response procedures

While we strive to protect your information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security.

How Long We Retain Your Information

We retain your information for as long as your account is active or as needed to provide the Service. Specifically:

• Account Data: Retained while your account is active and for a reasonable period after deletion to comply with legal obligations
• Generated Content: Videos, images, audio, and other generated content are retained in your account storage until you delete them or your account is terminated
• Transaction Records: Retained for the period required by applicable tax and financial regulations
• Log Data: Typically retained for 90 days for security and troubleshooting purposes

Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete personal information
• Deletion: Request deletion of your personal information, subject to legal retention requirements
• Opt-Out: Opt out of marketing communications at any time by clicking "unsubscribe" in our emails
• Data Portability: Request your data in a portable format
• Do Not Sell/Share: We do not sell your personal information. You may opt out of sharing for cross-context behavioral advertising where applicable

To exercise any of these rights, please contact us at privacy@remainder.studio.

Rights of U.S. Residents

If you are a resident of California (CCPA/CPRA), Virginia (VCDPA), Colorado (CPA), Connecticut (CTDPA), or other states with comprehensive privacy laws, you may have additional rights including:

• The right to know what personal information is collected, used, shared, or sold
• The right to request deletion of your personal information
• The right to opt out of the sale or sharing of personal information
• The right to non-discrimination for exercising your privacy rights
• The right to correct inaccurate personal information

We will respond to verified requests within the timeframes required by applicable law (typically 45 days).

International Users (EEA/UK/GDPR)

If you are located in the European Economic Area (EEA), United Kingdom, or other jurisdictions with data protection laws:

• We process your personal data based on consent, contractual necessity, legitimate interest, or legal obligation
• You have the right to lodge a complaint with your local data protection authority
• Data transfers outside the EEA are protected by appropriate safeguards such as Standard Contractual Clauses

Payment Processing

We use Square as our payment processor. When you make a purchase (subscription or credit pack), your payment information is collected and processed directly by Square. We do not store your full credit card number or CVV. Square's privacy policy governs the collection and use of your payment information. For more information, visit Square's Privacy Policy.

Children's Privacy

The Service is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will take steps to delete such information promptly. If you believe a child under 13 has provided us with personal information, please contact us at privacy@remainder.studio.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by posting the updated policy on this page and updating the "Last updated" date. We may also notify you via email or through the Service. Your continued use of the Service after any changes constitutes your acceptance of the updated Privacy Policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: